Terms and Conditions
Man with Van Bexleyheath Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bexleyheath provides man and van, removal, collection, delivery and related services. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
1.1 "We", "us" and "our" refer to the provider of the man and van and removal services trading as Man with Van Bexleyheath.
1.2 "You" and "your" refer to the customer or person making the booking, and any person on whose behalf a booking is made.
1.3 "Services" means any man and van, removal, collection, delivery, loading, unloading, packing, unpacking, furniture move or related service that we agree to provide.
1.4 "Vehicle" means any van or other vehicle used by us to provide the Services.
1.5 "Booking" means a confirmed request for Services accepted by us, whether made by telephone, online, or in writing.
2. Scope of Services
2.1 We provide man and van and removal services for household, student, and light commercial moves, collections, and deliveries within our operating areas and, where agreed, to or from other locations in the UK.
2.2 The Services we will provide are as described in our booking confirmation, including the date, time window, locations, number of staff, estimated duration and any additional services agreed.
2.3 We reserve the right to refuse to carry items which we, in our reasonable opinion, consider unsafe, illegal, excessively heavy or bulky for the available personnel or equipment, or likely to cause damage to the Vehicle or other goods.
3. Booking Process
3.1 You may request a quote and make a booking by telephone or through our online enquiry and booking system.
3.2 When requesting a quote, you must provide accurate and complete information, including:
a) Full collection and delivery addresses and any access restrictions.
b) A clear description of the items to be moved, including any unusually heavy, fragile or high-value items.
c) Details of stairs, lifts, parking limitations, time restrictions, or any other access issues at either address.
d) Your preferred date, time, and any flexibility.
3.3 A booking is only confirmed when we have accepted your request and provided a booking confirmation. Indicative quotes do not constitute a confirmed booking.
3.4 We may require a deposit or full prepayment to secure your booking. Any such requirement will be notified to you during the booking process.
3.5 It is your responsibility to check the details of the booking confirmation and inform us immediately if any details are incorrect.
4. Pricing and Estimates
4.1 Prices may be based on an hourly rate, a fixed price, or a combination of both, as indicated in your quote and booking confirmation.
4.2 Any timescales or durations provided before the move are estimates only and are not guaranteed. The final charge may vary if the actual duration or scope of work differs from what was originally quoted.
4.3 We may adjust the price if:
a) The information you provided at the time of booking was incomplete or inaccurate.
b) Additional items, services, or stops are requested on the day.
c) Access is significantly more difficult than described, resulting in extra time or personnel being required.
d) There are delays beyond our control, including waiting times due to keys, paperwork, or restricted access.
4.4 Where charges are time-based, billing will usually start from the agreed arrival time at the first address (or our arrival if later due to access issues) and continue until completion of the job, inclusive of reasonable travel time between addresses.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the move.
5.2 We accept common methods of payment as advised at the time of booking. We do not accept payment by cheque unless agreed in advance.
5.3 Any deposit required must be paid by the deadline stated to secure your booking. If you fail to pay the deposit on time, we may cancel the booking without further notice.
5.4 If payment is not made when due, we reserve the right to:
a) Charge interest on overdue sums at the statutory rate until payment is received in full.
b) Withhold delivery or retain goods until full payment has been made.
c) Pass the debt to a collection agency and recover from you all reasonable costs incurred in pursuing late or non-payment.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible by telephone or in writing.
6.2 Subject to any specific terms provided at the time of booking, the following cancellation charges may apply:
a) More than 72 hours before the scheduled start time: deposit refundable or transferable, less any reasonable administrative costs.
b) Between 24 and 72 hours before the scheduled start time: we may retain part or all of the deposit or charge up to 50 percent of the estimated job value.
c) Less than 24 hours before the scheduled start time or on the day: up to 100 percent of the estimated job value may be charged.
6.3 If you postpone the booking, we will use reasonable efforts to offer an alternative date and time subject to availability. Cancellation charges may still apply if we are unable to re-book the slot.
6.4 We may cancel or amend a booking if we are unable to provide the Services due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, accidents, illness, or other operational issues. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected booking.
7. Your Responsibilities
7.1 You are responsible for:
a) Ensuring that all goods to be moved are properly packed, labelled and ready for transport, unless you have specifically booked a packing service.
b) Ensuring that items are dismantled where necessary and safe to do so, if dismantling has not been specifically booked.
c) Arranging suitable parking and any necessary permits or permissions at all addresses. Any fines or penalties arising from inadequate parking arrangements may be charged to you.
d) Being present, or ensuring that a trusted representative is present, throughout the collection and delivery to provide access, directions and confirmation of completion.
e) Checking that nothing has been left behind at the property before our staff leave.
7.2 You must not ask our staff to perform any task that falls outside usual removal services or that could endanger them, the Vehicle or your goods.
8. Our Responsibilities
8.1 We will provide the Services with reasonable care and skill, using appropriately experienced staff and suitable vehicles for the agreed work.
8.2 We will take reasonable care when handling, loading, securing, transporting and unloading your goods.
8.3 We will aim to arrive within the agreed time window but time is not of the essence, and we cannot accept liability for delays caused by traffic conditions, road closures, accidents, breakdowns or other events outside our reasonable control.
9. Exclusions and Limitations of Liability
9.1 We will not be liable for any loss, damage or delay arising from:
a) Your failure to pack goods properly, unless packing services were provided by us.
b) Inherent defects, natural deterioration or fragility of items.
c) Goods packed by you in unsuitable containers or without adequate protection.
d) Disassembly or reassembly of furniture or equipment, unless carried out by us and specifically agreed.
e) Force majeure events, including but not limited to severe weather, road closures, strikes, pandemics or acts of government.
9.2 We will not be liable for loss of, or damage to, the following items unless we have specifically agreed in writing to move them and they are declared and valued in advance: jewellery, cash, precious metals, securities, important documents, data, collections, antiques or items of exceptional value.
9.3 Our total liability for loss of or damage to your goods, whether arising from breach of contract, negligence or otherwise, shall not exceed a reasonable estimate of the value of the affected goods, subject to any specific insurance terms agreed with you.
9.4 We will not be liable for any indirect or consequential loss, such as loss of profits, loss of opportunity, or loss of enjoyment, arising from or in connection with the Services.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law.
10. Claims and Complaints
10.1 You should inspect your goods and the premises as soon as reasonably possible after completion of the Services.
10.2 Any apparent loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services, providing reasonable details and evidence.
10.3 We will investigate any complaint or claim and may request additional information or evidence. You must cooperate with our reasonable requests to allow us to assess the claim.
10.4 Failure to notify us of a claim within the time limits stated may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.
11. Waste, Disposal and Prohibited Items
11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish clearance or waste collection service unless this has been specifically agreed.
11.2 We will not carry or dispose of any hazardous, toxic, illegal or prohibited items, including but not limited to:
a) Chemicals, solvents, paints, oils, gas bottles or fuel containers.
b) Explosives, firearms, ammunition or weapons.
c) Illegal drugs or substances.
d) Clinical or biological waste.
11.3 If you require removal of unwanted items, furniture or appliances, this must be discussed in advance so that lawful disposal arrangements can be made where possible and any additional charges agreed.
11.4 You are responsible for ensuring that any items presented for removal or disposal are lawful and safe to transport. If we reasonably suspect that items are prohibited or unsafe, we may refuse to load them and you may still be liable for any agreed charges.
12. Access, Parking and Property Damage
12.1 You must ensure that our Vehicle can park lawfully and reasonably close to the property entrance. Any parking restrictions, permits or charges are your responsibility.
12.2 We are not responsible for damage to lawns, driveways, surfaces or access routes where we are required to go off the public highway at your request, unless such damage arises from our negligence.
12.3 You should take reasonable steps to protect flooring, walls, doorways and other surfaces. We will exercise reasonable care when moving goods, but minor scuffs or marks may be unavoidable in tight spaces.
13. Insurance
13.1 We maintain appropriate insurance for our Vehicles and business operations in accordance with UK law and industry practice.
13.2 Our standard charges do not include additional insurance for high-value or specialist items. If you require additional cover you should arrange this independently or discuss any available options with us before the booking is confirmed.
14. Subcontracting
14.1 We reserve the right to use subcontractors or partner companies to carry out all or part of the Services. Where we do so, these Terms and Conditions will still apply.
14.2 We will remain your primary point of contact and will use reasonable care in selecting any subcontractor engaged to perform the Services.
15. Personal Data
15.1 We will collect and use your personal information to manage your booking, provide the Services, process payments and handle any enquiries or complaints.
15.2 We will handle your personal data in accordance with applicable UK data protection laws and only retain it for as long as necessary for the purposes for which it was collected or as required by law.
16. Changes to These Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
16.2 Any significant changes will be made available on request and may be published on our website or other customer information materials.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
By confirming a booking with Man with Van Bexleyheath or by allowing work to commence, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
