Privacy Policy
Man with Van Bexleyheath Privacy Policy
This Privacy Policy explains how Man with Van Bexleyheath collects, uses, stores and shares personal data relating to customers and prospective customers in the Bexleyheath area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Bexleyheath customers and service users in the Bexleyheath area, including anyone who contacts us to request a quote, make a booking or otherwise uses our services.
1. Data Controller
Man with Van Bexleyheath is the controller of the personal data described in this Privacy Policy. As controller, we decide how and why your personal data is processed and we are responsible for ensuring that such processing is carried out in accordance with data protection law.
2. Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote or use our services:
Identification and contact details such as your name, address, service address, postcode and preferred contact details. Booking and service details such as the date and time of your move, collection and delivery addresses, access information, details of items to be moved and any special instructions you provide. Communication information such as records of communications between you and us, including enquiries, quotes, confirmations and feedback. Payment and billing information such as details necessary to process payments, billing address and records of invoices and payment status. Technical and usage data such as basic technical information that may be collected when you visit our website, including IP address, browser type, visit times and pages viewed, where this is applicable.
We do not intentionally collect special category data such as health information or data about your race, religion or similar. Please do not include such information unless strictly necessary for the provision of our service. If you do provide it, we will treat it with additional care and only use it where allowed by law.
3. How We Collect Your Data
We collect personal data in several ways. You may provide data directly to us when you contact us to request a quote or make a booking, speak to us by phone, communicate with us online or in writing, or provide information on the day of the move. Data may also be generated from our interactions with you, for example records of the services provided, payment records and communication logs. Limited technical information may be collected automatically when you visit our website, such as IP address and basic device information, using standard web technologies.
4. Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract: We use your data to provide our man and van services, including handling enquiries and quotes, confirming bookings, planning routes, carrying out moves, processing payments and providing customer service.
Legitimate interests: We may process your data when it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Examples include managing and improving our services, keeping appropriate business records, preventing fraud or misuse, and responding to general enquiries.
Legal obligations: We may process and retain your personal data where necessary to comply with legal and regulatory obligations, including tax and accounting requirements and responding to lawful requests from authorities.
Consent: In certain limited situations, we may rely on your consent, for example if we send optional marketing communications. Where we rely on consent, you may withdraw it at any time, and we will stop the relevant processing.
5. How We Use Your Personal Data
We use the personal data we collect to provide and manage our services and our relationship with you. This includes handling quotations and bookings, scheduling vehicles and staff, carrying out moves and related services, managing invoices and payments, maintaining records for accounting and audit purposes, handling queries, complaints and feedback, ensuring the security and safety of our staff, vehicles and customers, and managing our business operations, including quality control and service improvements.
6. Data Sharing and Processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes explained in this Privacy Policy and where allowed by law. These third parties act either as processors, handling data on our behalf, or as separate controllers.
We may use service providers such as payment processors to handle payments securely, IT and hosting providers to store data and help us run our systems, and communication providers to send confirmations, updates or service messages. These service providers act as processors and must follow our instructions and protect your data.
We may also share data with professional advisers such as accountants or legal advisers, and with public authorities where we are legally required to do so, for example for tax, regulatory or law enforcement purposes.
Where we use processors, we put in place written agreements requiring them to implement appropriate technical and organisational measures to protect your personal data and to process it only as instructed by us.
7. International Data Transfers
Our primary aim is to keep your personal data within the United Kingdom or the European Economic Area. If we ever need to transfer personal data to a country outside these areas, we will ensure that an appropriate level of protection is in place, for example by using standard contractual data protection clauses approved by the relevant authorities or by relying on another lawful transfer mechanism.
8. Data Retention
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, including any period required to meet legal, accounting or reporting obligations.
In general, we retain customer and booking records for a period that allows us to deal with queries, disputes or claims related to our services and meet our tax and accounting obligations. When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to you.
9. Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those who have a business need to know it and using reasonable physical, administrative and technical safeguards. While we take reasonable steps to secure your data, no system can be completely secure and we cannot guarantee absolute security of information transmitted or stored.
10. Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Bexleyheath customers and service users in the Bexleyheath area and may be subject to certain conditions and exemptions.
Right of access: You can request confirmation of whether we process your personal data and ask for a copy of that data.
Right to rectification: You can ask us to correct or complete any personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you can request that we delete your personal data.
Right to restriction: You may request that we restrict the processing of your personal data in certain situations.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may request that we provide your data in a structured, commonly used and machine readable format or transfer it to another organisation where technically feasible.
Right to object: You can object to processing based on our legitimate interests, including any direct marketing activities, and we will stop such processing unless we have compelling legitimate grounds to continue.
Rights related to consent: Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, you can contact us using the contact details you normally use to communicate with Man with Van Bexleyheath. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by law.
11. Complaints
If you have concerns about how we handle your personal data, you are encouraged to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority for data protection. Information on how to do this is publicly available from the Information Commissioner's Office.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in the law. Any updates will take effect from the date they are published in the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
