Terms and Conditions for Man With Van Bexleyheath

These Terms and Conditions set out the basis on which Man With Van Bexleyheath provides moving, transport, delivery and related service work to customers in the United Kingdom. By making a booking, the customer agrees to these terms, which are designed to create a clear and fair agreement for both sides. They apply to domestic and commercial jobs, single-item moves, collection and delivery work, and any associated handling service unless a separate written agreement states otherwise.

The customer should read these terms carefully before confirming a booking. They explain how quotations are provided, how bookings are accepted, what payment is required, how cancellations operate, and the limits of liability that apply during a man with van service. They also include important rules relating to waste, prohibited items and lawful disposal. Nothing in these terms affects rights that cannot be excluded under UK law.

For clarity, references to “we”, “us” and “our” mean the service provider, and references to “you” or “the customer” mean the person requesting or paying for the service, or any person acting on that person’s behalf. These terms apply whether the booking is made by phone, email, online form, messaging platform or any other agreed method.

1. Booking process

A booking is not confirmed until we have reviewed the requested service details and issued an acceptance. A quotation may be based on the information you provide, including item size, access conditions, number of floors, loading restrictions, travel distance, parking considerations, and whether helpers are required. If any of the details change after the quote is given, we may revise the price, schedule or vehicle allocation.

When you request a man and van service, you must give accurate and complete information. This includes the pickup and delivery locations, the items to be moved, the preferred date and time, and any special requirements such as fragile goods, assembly/disassembly, waiting time, or storage handling. Failure to provide correct information may result in delays, additional charges, or cancellation of the job.

The booking process is complete only when we send written or verbal confirmation. Until confirmation is issued, no slot is guaranteed. We may decline a booking if the work is outside the scope of our service, if it is unsafe, if the requested times are unavailable, or if the customer has previously failed to comply with payment or conduct requirements. Any estimates provided before confirmation are not fixed unless expressly stated.

2. Payments

Unless agreed otherwise in writing, payment is due on completion of the service. We may require a deposit or part payment in advance, particularly for larger jobs, weekend work, longer-distance transport, or bookings involving waiting time or special handling. Any deposit paid secures the booking and may be non-refundable where cancellation rules apply.

Payment methods accepted will be confirmed at the time of booking. If cash, bank transfer, card payment, or another method is accepted, the customer must ensure that payment is made in full and cleared without delay. Where invoices are issued, they must be paid by the date shown. If payment is not received on time, we may charge reasonable administrative costs and interest where permitted by law.

The quoted price is based on the facts known at the time of the estimate. Additional charges may apply if the job takes longer than expected, if access is more difficult than advised, if extra items are added, if parking or congestion causes delay, or if the customer requests additional tasks. This is common in a man with van service and helps ensure that pricing remains fair and transparent.

The customer is responsible for payment even if another person arranged the booking on their behalf, unless we have agreed otherwise in writing. If a company, landlord, agent or other third party is the named payer, that party must ensure payment is made in accordance with the agreed terms.

3. Cancellations and amendments

If you need to cancel or change a booking, you should tell us as soon as possible. We may allow rescheduling subject to availability, but changes are not guaranteed. Where a booking is amended, the new quote may differ from the original because of changed timing, distance, labour, vehicle size or other operational factors.

Cancellations made by the customer may result in a charge depending on how much notice is given and whether work has already been allocated or expenses have already been incurred. In some cases, particularly where the vehicle has been dispatched, where staff have already attended, or where a deposit has been used to secure a time slot, the deposit may be retained to cover loss of earnings and administrative costs.

If we have to cancel due to circumstances beyond our control, including severe weather, breakdown, road closures, unsafe access, illness, or other operational reasons, we will try to offer a new appointment. We will not be liable for indirect losses caused by a cancellation, but we will act reasonably and communicate any disruption as early as possible. We may also cancel a job immediately if the customer behaves abusively, presents unsafe conditions, or requires illegal or unlawful transport.

4. Customer responsibilities

The customer must ensure that all items are ready for collection unless prior arrangement has been made. Paths, entrances and access points should be safe and suitable. Any parking permissions, building access instructions, lift reservations, permits, or keys needed for the job should be arranged in advance where the customer is responsible for doing so.

The customer must also ensure that goods are properly packed, labelled and protected where appropriate. We are not responsible for the contents of boxes, bags or containers unless we have expressly agreed to pack them ourselves. Fragile or valuable items should be declared beforehand and may require special handling or additional protection. Any item left unattended or handed over without instructions is moved at the customer’s risk, subject to these terms and applicable law.

If the customer, or a person acting on the customer’s behalf, requests us to move prohibited, dangerous, dirty, leaking or pest-infested items without prior disclosure, we may refuse the work or dispose of the items in a lawful manner at the customer’s expense where permitted. The customer should not include cash, jewellery, important documents or irreplaceable items in unlabelled loads unless they have agreed suitable handling in advance.

5. Liability and service limits

We will carry out our services with reasonable care and skill. However, because moving work often involves heavy lifting, access limitations, traffic conditions and items of varying condition, some risk is inherent in the process. We are not liable for damage arising from pre-existing defects, inadequate packaging, unsecured contents, or items that cannot reasonably withstand normal handling.

Where we are responsible for proven loss or damage caused by our negligence, our liability will normally be limited to the repair cost, replacement value or reasonable direct loss, whichever is lower and subject to the value of the item as declared and evidenced by the customer. We will not be liable for indirect or consequential losses, including loss of profit, missed deadlines, business interruption or loss of opportunity, except where the law requires otherwise.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded. If damage occurs, the customer must notify us within a reasonable time and, where possible, provide evidence such as photographs and a description of the circumstances.

6. Waste, disposal and environmental regulations

Where our man and van service includes removal of waste, unwanted furniture, household rubbish or site-clearance items, the customer must clearly identify what is to be taken away. We only remove waste that has been agreed in advance and lawfully accepted for transport. We do not knowingly handle hazardous waste, clinical waste, asbestos, chemicals, gas canisters, tyres or any item that requires special licensing unless those arrangements have been expressly confirmed and are lawful.

The customer confirms that any waste handed to us is theirs to transfer or dispose of, or that they have the authority to arrange its removal. Waste must not be presented as general rubbish if it contains restricted, dangerous or regulated materials. All waste movements must comply with UK waste regulations, environmental rules and duty-of-care requirements. Where required, documentation may be used to show lawful transfer and disposal.

If items are removed as waste, the customer must not later claim they were intended for return unless this was agreed before collection. We reserve the right to refuse waste that is unsafe, incorrectly described, contaminated, or not suitable for lawful disposal through our normal arrangements. Any additional fees relating to special waste treatment, waiting time, or third-party disposal charges may be passed on to the customer where lawful.

7. Delays, access and force majeure

We will make reasonable efforts to attend on time, but stated arrival times are estimates unless expressly agreed as fixed. Delays may occur because of traffic, weather, previous job overruns, access issues, mechanical problems or other events outside our control. We are not responsible for delay-related losses unless caused by our negligence and recoverable under applicable law.

If access is restricted or unsafe, we may pause the job until the issue is resolved or alter the loading method if it is reasonable to do so. Any extra labour, waiting time, stair carrying, long carrying distance or parking charges caused by restricted access may be added to the final cost. Customers should therefore provide accurate access information before the booking is confirmed.

8. Personal property and storage of items

Where items are temporarily held by us during transit or between collection and delivery, we will take reasonable care of them. However, unless a separate storage agreement applies, we do not provide long-term storage and we cannot accept responsibility for deterioration caused by the natural condition of the item, unsuitable packaging, or inherent weakness in the goods. Perishable, live, or temperature-sensitive items are transported only at the customer’s risk unless agreed otherwise.

The customer should remove or secure items of sentimental or high financial value before the move begins. We are not responsible for sentimental loss, hidden defects, or damage to items that were already unstable, incomplete, or not fit for transport. Any claim must be supported by evidence and submitted promptly.

9. Complaints and disputes

If you are dissatisfied with the service, you should raise the issue as soon as reasonably possible so that we may investigate. We may request photographs, job details, receipts, inventory records or other relevant evidence. We aim to resolve issues fairly and efficiently, and any agreed remedy may include repair, partial refund or other reasonable action depending on the circumstances.

These terms are intended to be read in a practical and balanced way. If any part of the service is found to be unlawful or unenforceable, the remaining provisions will continue in force. No waiver of a breach will count as a waiver of any later breach unless confirmed in writing.

10. Governing law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where another forum is required by mandatory consumer law.

By using the service, the customer confirms that they have read, understood and accepted these conditions. They form the entire agreement between the parties in relation to the service unless replaced by a separate written contract signed or otherwise confirmed by both sides.

These terms are designed to support a reliable man with van arrangement while protecting the rights and responsibilities of both the customer and the service provider. If a specific situation is not covered, we will interpret the agreement reasonably, in good faith, and in line with UK law.